Order Cancellation & Change Policy

Effective Date: 15/05/2024
Store Name: Dellacity
Company: [yourconpany]
Business Address: [youraddress]
Support Email: support@dellacity.com
Customer Support Hours: Mon – Sat / 8:00 AM – 7:00 PM

1. Overview

This Order Cancellation & Change Policy explains how customers may request:

Order cancellation
Changes to shipping address
Changes to items (size, color, quantity, etc.)

Because we process orders quickly, all cancellation and modification requests are time-sensitive and not guaranteed once an order enters processing or shipping.

2. Time-Sensitive Requests

We begin processing orders shortly after they are placed. Once an order has been:

Sent to our warehouse or fulfillment team, or
Handed over to the shipping carrier

it may no longer be possible to cancel or modify it.

Important Notes:

Order cancellations or changes are not guaranteed after submission.
All requests are handled on a best-effort basis.

3. How to Request an Order Cancellation

To request cancellation:

Email us as soon as possible at support@dellacity.com
Use the subject line: “Order Cancellation Request – [Your Order Number]”
Include:
- Full name
- Order number
- Reason for cancellation

Outcome:

If the order has not yet been processed or shipped, we will attempt to cancel it and confirm by email.
If the order has already shipped or entered final processing, cancellation may no longer be possible.

In such cases, customers must receive the order and follow our Return & Refund Policy.

4. How to Request an Order Change

If you need to change your order (address, item, size, quantity):

Contact us immediately at support@dellacity.com
Use the subject line: “Order Change Request – [Your Order Number]”
Provide:
- Full name
- Order number
- Exact change requested

We will do our best to accommodate requests only if the order has not entered processing.

Changes Not Guaranteed:

Address changes after processing begins
Variant changes (size/color) after packing
Adding or removing items after payment capture

If changes are not possible, customers may initiate a return after delivery (if eligible).

5. Orders Already Shipped

Once an order has shipped:

Cancellation is no longer possible
Shipping address changes are not allowed
Item modifications cannot be made

Customers may:

Refuse delivery where permitted by the carrier, or
Accept delivery and request a return under our Return & Refund Policy

Please Note:

Original shipping fees are non-refundable.
Return shipping costs may apply unless the error is ours.

6. Pre-Orders & Backorders

For items marked as pre-order or backorder:

Cancellation requests may be submitted before processing begins.
Once processing starts, standard cancellation rules apply.

Estimated timelines will be displayed on product pages when applicable.

7. Refusal of Cancellation or Change Requests

We reserve the right to deny requests if:

The order has already been processed or shipped
The requested change is not feasible or item is unavailable
There is a pattern of excessive cancellations or chargebacks
Fraud or abuse is suspected

All decisions are made in good faith to protect our customers and operations.

8. Refunds for Approved Cancellations

If cancellation is approved before shipment:

Refunds are issued to the original payment method (PayPal)
Processing time: 3–7 business days (depending on PayPal/bank)

Cash or alternative refund methods are not available.

9. Customer Responsibility

Customers are responsible for:

Providing accurate shipping and contact information
Reviewing order details before submission

Dellacity is not responsible for:

Incorrect shipping addresses
Wrong items, sizes, or quantities selected at checkout
Delays caused by inaccurate or incomplete customer information

10. Relationship to Other Policies

This policy works in conjunction with our:

Shipping Policy
Return & Refund Policy

If cancellation is not possible due to shipment, customers may still request a return if eligible under our Return Policy.